Continuous Improvement: Root Cause Problem-Solving to Reduce “Fire Fighting”
“Continuous improvement” is a philosophy consisting of a management system and business strategy along with tools and principles designed to create a new way of working. This session will provide an overview of the Root Cause Problem Solving approach used within the continuous improvement management system. Learn practical tools to find solutions to business issues by identifying and determining key problem causes and ways to resolve them to ensure value delivery to the customer.
Amy Goodale, Vice President of Institutional Clients, and Brian Simms, Vice President of Institutional Clients, both of Voya Financial